Information We Collect

When you interact with our website or our team, we may collect the following types of information:

• Personal Information:   such as your name, phone number, email address, and home address when you fill out forms, request service, or schedule appointments.
• Service Information:   details about the services you request, including your plumbing, HVAC, or water heater needs.
• Payment Information:   if you choose to make a payment through our website or directly with us (processed securely through trusted third-party providers).
• Technical Information:   including your IP address, browser type, device information, and browsing behavior on our website (collected through cookies and analytics tools).

How We Use Your Information

We use the information we collect for purposes such as:

• Responding to service requests and inquiries
• Scheduling and completing service appointments
• Processing payments and providing invoices
• Sending updates, reminders, and important service communications
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations

Sharing Your Information

We respect your privacy and never sell your personal information. We may share your data only in the following circumstances:

• With trusted service providers (such as payment processors or scheduling software) who help us deliver services
• To comply with legal requirements or respond to lawful requests from authorities
• In connection with business operations such as financing, warranties, or service partnerships (always with confidentiality in place)

Cookies & Website Analytics

Our website may use cookies and third-party analytics tools to understand how visitors use our site. Cookies help us improve website functionality, personalize your experience, and deliver relevant content. You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. While no system can be 100% secure, we are committed to maintaining strong protections for your information.

Your Privacy Choices

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct or update your information
• Opt out of receiving promotional communications at any time
• Request that we delete your information, subject to legal and service obligations

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.